SHIPPING & RETURNS


APPAREL SHIPPING

We can ship our apparel to virtually any address in the world. 

APPAREL SHIPPING RATES

AUSTRALIA

Apparel orders above $50 AUD = Free

Apparel orders under $50 AUD = $9.95 AUD

Australian orders are sent through Australia Post & dispatched within 48 hours on business days. A delivery time of 1-3 business days is expected for Australian orders. Tracking details will be automatically provided via email when your items are dispatched, however please allow up to 24 hours for your tracking number to register in the system before tracking, as information may not be immediately available on the couriers website. 

INTERNATIONAL

Apparel Orders above $100 AUD = Free

Apparel Orders under $100 AUD = Flat rate of $19.95 AUD world wide

International orders are sent through DHL & dispatched within 48 hours on business days. A delivery time of 4-14 business days is expected for international orders. Tracking details will be automatically provided via email when your items are dispatched however please allow up to 24 hours for your tracking number to register in the system before tracking, as information may not be immediately available on our couriers website.

INTERNATIONAL CUSTOMS & DUTY CHARGES

Orders outside of Australia may be subject to local import charges. Customs policies vary widely, with customs or import duties being charged once the order reaches it’s destination country. Emery cannot be held responsible for any additional charges as Customs & Duty charges are controlled by the local government at the destination of import. Before shopping online with Emery, we ask for you to be aware of any additional importation fees your local customs office may charge before placing your order. We cannot class your international orders as 'gifts' to bypass or reduce any custom fees.

APPAREL RETURNS POLICY

All online apparel orders (apparel only, excludes surfboards) can be returned within 60 days from initial purchase date for an online store credit. Please be aware we do not refund. The customer will need to cover shipping costs if they wish to return their item for an online store credit. We only offer refunds for having received defective or faulty products. If you wish to return your item/s or if in the event you are to receive an incorrect or defective product please contact us immediately at sales@emerysurfboards.com. Emery Surfboards will pay for all postage costs involved in the event of a customer receiving an incorrect or defective product.

In the event of a return for an online store credit, goods must be returned in their original condition, unworn and with tags. To return an item email sales@emerysurfboards.com along with your name, order number and the item/s you wish to return for an online store credit. All return details will be provided via email within 24 hours. 

SURFBOARD SHIPPING

All our surfboards are expertly wrapped for safe and secure delivery to your door. They are double layered bubble wrap, top and bottom with extra roll of bubble at nose and tail with higher density foam wrapped rails. Cardboard boxed and you will receive online tracking of our board from the moment it leaves Emery HQ and arrives to your door. 

SURFBOARD SHIPPING RATES

AUSTRALIA

Orders above $500 AUD = Free

Orders under $500 AUD = $35 Aus wide (Exc WA $85)

INTERNATIONAL

Please email sales@emerysurfboards for any international surfboard shipping enquiries and we can let you know if it's possible and if so provide a quote to your door. 

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